Clear guidelines for a successful partnership
Last Updated: December 9, 2025
These Terms of Service ("Terms") govern your use of Novaro Solutions' customer service and support solutions. We believe in transparency and clear communication, so we've outlined these terms to ensure both parties understand their rights and responsibilities.
Please read these terms carefully. By engaging our services, you acknowledge that you have read, understood, and agree to be bound by these terms. If you have any questions, our team is always available to provide clarification.
By accessing or using Novaro Solutions' services, website, or any related platforms, you agree to be bound by these Terms of Service. These terms constitute a legally binding agreement between you ("Client," "you," or "your") and Novaro Solutions ("we," "us," or "our").
If you are entering into this agreement on behalf of a company or organization, you represent that you have the authority to bind such entity to these terms. If you do not agree to these terms, you must not use our services.
We reserve the right to modify these terms at any time. We will notify you of any material changes, and your continued use of our services after such modifications constitutes your acceptance of the updated terms.
Novaro Solutions provides comprehensive customer service and support solutions including but not limited to call center services, email support, live chat support, technical assistance, and customer relationship management on behalf of our clients.
The specific services, service levels, and deliverables will be outlined in your service agreement or statement of work. We commit to providing services with professionalism, expertise, and in accordance with industry best practices.
We reserve the right to modify, suspend, or discontinue any aspect of our services at any time with reasonable notice. We will work with you to minimize any disruption to your business operations.
You agree to provide accurate, complete, and timely information necessary for us to deliver our services. This includes product information, training materials, access to relevant systems, and updates about changes to your business operations.
You agree to cooperate with our team, respond to inquiries in a timely manner, and provide feedback to help us continuously improve our service delivery. Your designated contact person should be available for regular communication.
You agree to use our services only for lawful purposes and in compliance with all applicable laws and regulations. You must not use our services in any way that could harm, disable, or impair our operations or interfere with other clients' use of our services.
You grant us permission to represent your brand in customer interactions and authorize us to act as your representative in communications with your customers, within the scope defined in your service agreement.
Service fees, billing frequency, and payment terms are specified in your service agreement. Unless otherwise stated, all fees are due within 30 days of invoice date. Fees are exclusive of taxes, which you are responsible for paying.
Late payments may incur interest charges at the rate of 1.5% per month or the maximum rate permitted by law, whichever is lower. We reserve the right to suspend services for accounts with overdue balances exceeding 30 days.
We may adjust our fees with 60 days' written notice. Continued use of our services after the notice period constitutes acceptance of the new fees. You may terminate the agreement if you do not accept the fee changes.
Both parties agree to maintain the confidentiality of any proprietary or confidential information shared during the course of our business relationship. This includes but is not limited to business strategies, customer data, technical information, and trade secrets.
We implement industry-standard security measures to protect your data and your customers' information. Our team members are trained on data protection and bound by confidentiality agreements. For more details, please refer to our Privacy Policy.
You retain ownership of all customer data and information provided to us. We use this data solely to provide services to you and will return or securely destroy it upon termination of our agreement, unless retention is required by law.
Any disputes arising from these terms shall first be addressed through good-faith negotiations. If unresolved within 30 days, disputes may be submitted to binding arbitration in accordance with applicable arbitration rules, unless otherwise prohibited by law.
These Terms of Service are governed by and construed in accordance with the laws of the jurisdiction in which Novaro Solutions is registered, without regard to conflict of law principles.
Neither party shall be liable for failure to perform obligations due to circumstances beyond their reasonable control, including natural disasters, war, terrorism, pandemics, or government actions.
If any provision of these terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
These Terms of Service, together with your service agreement and Privacy Policy, constitute the entire agreement between you and Novaro Solutions regarding your use of our services and supersede all prior agreements.
You may not assign or transfer these terms or your rights without our prior written consent. We may assign these terms in connection with a merger, acquisition, or sale of assets with notice to you.
We are here to help. If you have any questions about these Terms of Service or need clarification on any points, please do not hesitate to reach out to our team.
Email: support@novarosolutions.com
Phone: Available through our contact page