Your privacy and data security are our top priorities
Last Updated: December 9, 2025
At Novaro Solutions, we understand that trust is the foundation of every customer relationship. This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our customer service solutions and interact with our website.
By using our services, you agree to the terms outlined in this policy. We encourage you to read this document carefully and contact us if you have any questions or concerns.
When you use our services or contact us, we may collect personal information including your name, email address, phone number, company name, and any other information you provide to us voluntarily.
We collect information about how you use our services, including call recordings (with consent), chat transcripts, support tickets, and interaction history to improve service quality and training.
We automatically collect certain technical information such as IP addresses, browser type, device information, and usage patterns through cookies and similar technologies.
We use your information to provide, maintain, and improve our customer service solutions, respond to inquiries, and fulfill our contractual obligations.
We may use your contact information to send service updates, respond to inquiries, provide customer support, and share important notices about our services.
We analyze usage data to improve our services, train our staff, optimize customer interactions, and develop new features that benefit our clients.
We process your information to comply with legal obligations, enforce our terms, protect our rights, and respond to lawful requests from authorities.
We implement industry-standard security measures including encryption, secure data storage, access controls, and regular security audits to protect your information from unauthorized access, disclosure, or destruction.
All our team members undergo comprehensive training on data protection and confidentiality. They are bound by strict confidentiality agreements and follow our security protocols.
We retain your information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. After this period, we securely delete or anonymize your data.
You have the right to access your personal information and request corrections if it is inaccurate or incomplete.
You can request a copy of your data in a structured, commonly used format for transfer to another service provider.
You have the right to request deletion of your personal information or restrict its processing under certain circumstances.
You can opt out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.
We use cookies and similar technologies to enhance your experience, analyze site usage, and assist in our marketing efforts. You can control cookie preferences through your browser settings.
We may share information with trusted third-party service providers who assist us in operating our business, such as cloud storage providers, analytics services, and communication platforms. These parties are contractually obligated to protect your information.
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this policy.
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take steps to delete it.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please do not hesitate to contact us:
Email: support@novarosolutions.com
Address: Novaro Solutions Privacy Team
We will respond to your inquiry within 30 days of receipt.